{"id":334,"date":"2021-10-28T15:30:47","date_gmt":"2021-10-28T15:30:47","guid":{"rendered":"https:\/\/lassustandartsen.nl\/tilburg\/complaints\/"},"modified":"2023-03-15T10:01:28","modified_gmt":"2023-03-15T10:01:28","slug":"complaints","status":"publish","type":"page","link":"https:\/\/lassustandartsen.nl\/tilburg\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<p>We aim at constantly improving our care. Despite our attention and commitment it can happen you have a complaint about our services. If you have any complaints, we would prefer to hear this from you, so we can work on finding a solution together.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You can be sure that we always take your complaint seriously<\/li><li>Submitting your complaint gives us the opportunity to work with you to find a solution<\/li><li>It also helps us to ensure the quality of our care and services<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"if-you-are-not-satisfied\">If you are not satisfied<\/h2>\n\n\n\n<p>You can leave your comment, suggestion or complaint to your practitioner or the receptionist. You can contact us by telephone <strong>(<strong><a href=../../../../../../_tel_0132105009/_>013 \u2013 21 05 009<\/a><\/strong>)<\/strong> or fill in the cimplaints form below. We then discuss your comments internally with the responsible persons concerned and we will contact you within three days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"complaints-procedure\">Complaints Procedure<\/h2>\n\n\n\n<p>We are trying to find a solution together with you. If this is not possible then it might be good to know that you can use the NMT-complaints procedure where we at are connected.<\/p>\n\n\n\n<p>The complaints procedure of this dental professional association complies with the requirements set out the law Clients care sector each healthcare provider. The NMT can mediate or proceed to a formal treatment of your complaint and a judgement. The complaints procedure of the NMT is free of charge. More information, please contact in writing the NMT, PO box 2000, 3430 CA Nieuwegein (www.nmt.nl). For personal advice or information please contact the dental information point (TIP), 0900 20 25 012 (0.25 p.m.)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Complaint form<\/strong><\/h3>\n\n\n<!-- HTML Forms v1.4.0 - https:\/\/wordpress.org\/plugins\/html-forms\/ -->\n<form method=\"post\"  class=\"hf-form hf-form-2414 \" data-id=\"2414\" data-title=\"Complaints form\" data-slug=\"complaints-form\" data-message-success=\"Thank you! We will be in touch soon.\" data-message-invalid-email=\"Sorry, that email address looks invalid.\" data-message-required-field-missing=\"Please fill in the required fields.\" data-message-error=\"Oops. An error occurred.\"><input type=\"hidden\" name=\"_hf_form_id\" value=\"2414\" \/><div style=\"display: none;\"><input type=\"text\" name=\"_hf_h2414\" value=\"\" \/><\/div><div class=\"hf-fields-wrap\"><div class=\"grid lg:grid-cols-2 gap-[30px] referral-form\">\r\n\r\n\t<div>\r\n\t\t<label for=\"first-name\" class=\"block mb-2\">First name*<\/label>\r\n\t\t<input type=\"text\" name=\"first-name\" id=\"first-name\" placeholder=\"First name\" required=\"true\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t<\/div>\r\n\t<div>\r\n\t\t<label for=\"last-name\" class=\"block mb-2\">Surname*<\/label>\r\n\t\t<input type=\"text\" name=\"last-name\" id=\"last-name\" placeholder=\"Surname\" required=\"true\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t<\/div>\r\n\r\n\t<div>\r\n\t\t<label for=\"birth-date\" class=\"block mb-2\">Birth date*<\/label>\r\n\t\t<input type=\"date\" name=\"birth-date\" id=\"birth-date\" placeholder=\"Voer uw geboorte datum in\" required=\"true\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t<\/div>\r\n\t<div>\r\n\t\t<label for=\"typeof\" class=\"block mb-2\">What is the nature of your complaint?*<\/label>\r\n\t\t<select name=\"typeof\" id=\"typeof\" required=\"true\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t\t\t<option value=\"\">Select<\/option>\t\r\n\t\t\t<option value=\"Dental\">Dental<\/option>\r\n\t\t\t<option value=\"Administrative\">Administrative<\/option>\r\n\t\t\t<option value=\"Provision of information\">Provision of information<\/option>\r\n          \t<option value=\"Treatment\">Treatment<\/option>\r\n\t\t<\/select>\r\n\t<\/div>\r\n\r\n\t<div>\r\n\t\t<label for=\"phone\" class=\"block mb-2\">Phone number*<\/label>\r\n\t\t<input type=\"tel\" name=\"phone\" id=\"phone\" placeholder=\"Phone number\" required=\"true\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t<\/div>\r\n\t<div>\r\n\t\t<label for=\"email\" class=\"block mb-2\">Email address*<\/label>\r\n\t\t<input type=\"email\" name=\"email\" id=\"email\" placeholder=\"Email address\" required=\"true\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t<\/div>\r\n\r\n\t<div class=\"lg:col-span-2\">\r\n\t\t<label for=\"timetoreach\" class=\"block mb-2\">When is the right time to reach up to you?*<\/label>\r\n\t\t<input type=\"text\" name=\"timetoreach\" id=\"timetoreach\" required=\"true\" placeholder=\"\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\">\r\n\t<\/div>\r\n\r\n\t<div class=\"lg:col-span-2\">\r\n\t\t<label for=\"whathappened\" class=\"block mb-2\">What happened?* <\/label>\r\n\t\t<textarea name=\"whathappened\" id=\"whathappened\" required=\"true\" placeholder=\"\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\"><\/textarea>\r\n\t<\/div>\r\n\r\n\t<div class=\"lg:col-span-2\">\r\n\t\t<label for=\"why\" class=\"block mb-2\"> How come you are dissatisfied?* <\/label>\r\n\t\t<textarea name=\"why\" id=\"why\" required=\"true\" placeholder=\"\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\"><\/textarea>\r\n\t<\/div>\r\n\r\n\t<div class=\"lg:col-span-2\">\r\n\t\t<label for=\"sppken\" class=\"block mb-2\"> Have you spoken about this with someone from Lassus Tandartsen? If so, with whom?*<\/label>\r\n\t\t<textarea name=\"sppken\" id=\"sppken\" required=\"true\" placeholder=\"\" class=\"w-full placeholder-gray-medium px-5 py-4 border-formborder focus:border-primary focus:ring-primary\"><\/textarea>\r\n\t<\/div>\r\n\r\n\t<div class=\"lg:col-span-2 text-left\">\r\n\t\t<button type=\"submit\" class=\"bg-primary-medium text-xl tracking-widest py-4 px-16 inline-flex uppercase text-white justify-center items-center font-title font-bold hover:bg-primary-dark transition duration-200 select-none\">Submit<\/button>\r\n\t<\/div>\r\n\r\n<\/div><noscript>Please enable JavaScript for this form to work.<\/noscript><\/div><\/form><!-- \/ HTML Forms -->\n","protected":false},"excerpt":{"rendered":"<p>We aim at constantly improving our care. Despite our attention and commitment it can happen&#8230;<\/p>\n","protected":false},"author":2,"featured_media":337,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-simple.php","meta":{"footnotes":""},"class_list":["post-334","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":{"subtitle":"","page_bg":{"background_image":false,"add_video_background":false,"video_for_backgrounds":false,"poster":false}},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.5 (Yoast SEO v23.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints - Tilburg<\/title>\n
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